Helpful information

Welcome to Frametastic's frequently asked questions page! Here, you'll find answers to common queries about our picture frames, print services, and ordering process. We aim to make your experience with us as smooth and clear as possible, whether you're an artist, photographer, or looking for bulk frame products. Explore the topics below to quickly find the information you need.

Frequently asked questions

At Frametastic, we are committed to providing exceptional quality picture frames and an easy online ordering experience. From custom prints to bulk orders, we strive for perfection in every detail. Our dedication to quality and customer satisfaction is at the heart of everything we do, ensuring you receive the best products and service. Find answers to your questions below.

Can I order prints and have them sent direct to my customer?
Yes, of course you can. All you need to do is, in the comments section, please put "exclude invoice in shipment" and then the name and delivery address of where you want the order to go. We then send your order without any paperwork and in unbranded packing.

What file format can I send?
Generally JPEG is the standard format but we can also work with TIFF files. As a rule please send JPEGs. We would prefer if you keep your file size to a max 10 mb unless it is for a very large print.

What if my prints or frames are damaged in transit?
All of our packing is made bespoke for us. Generally all our orders are received in perfect condition as our packing is tried and tested we very rarely get any orders damaged. If, however, your prints do get damaged during transit we will re-print them free of charge once we receive the damaged good back for inspection.

What do I do if there is a size or item not listed on the website?
We can produce almost any bespoke size of print, mount, frame, etc. to your requirements. Please just contact us at [[phonenumber]] within our opening times or email us at [[email]] and we will be more than happy to assist you with your query and provide a free quote.

What is the biggest file I can send you?
We can deal with any size of file but the bigger the files the slower the upload time would be.

What profile should I assign?
Ideally you should assign sRGB or Adobe 1998.

What dpi should I use?
360dpi is the standard for a JPEG.

Your questions, our answers

We're here to help you navigate your frame and print needs with ease. Discover the quality and care that goes into every Frametastic product and service. If you have any further questions, please don't hesitate to reach out to our team.